Refund policy

We have a 30-day return policy, which means you have 30 days after purchase to request a return or exchange. 

To be eligible for a return, your item must be in the same condition it was received it in, unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Personalised items are not eligible for return/refund, please see below.

If you need to return an item, please start by emailing helllo@skatecandy.co.uk insuring that you put ‘return/exchange’ in the subject box and state the reason for the return.  If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If you have any questions, you can always contact us on hello@skatecandy.co.uk

Damages and issues 
Please check your order when you receive it and contact us immediately if there are any issues.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders and or personalised items), and personal care goods (such as beauty products.) Please get in touch if you have questions or concerns about your specific item. 

We cannot accept returns on sale items or gift cards.

Exchanges 
As long as the item is unworn/used, with tags, packaging and in the same condition as received. You are welcome to exchange up to 30 days after purchase. Once you have emailed us we will send you a return shipping label, when we receive and check your item we will send out your exchange. To help us in keeping our environmental footprint down, if you are unsure on sizes etc before purchasing please email us for advice.

Refunds 
We will notify you once we have received and inspected your item and we will let you know if the refund has been approved. If approved, you’ll be automatically refunded by your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please keep in mind that we can only guarantee up to 50 washes on our vinyl collection. Ensure that our clothing is washed inside out on a cool wash, do not tumble dry, dry clean or iron. Our clothing is made to order so please allow up to 2 weeks lead time. This is to reduce our impact on the planet please see Ethics and Sustainability statement.

If you have any questions please email us hello@skatecandy.co.uk